Partner Essentials/MPDX
MPDX is becoming Partner Essentials. Join now to start using when it launches mid-April.
For years, Cru has generously provided the MPDX platform and hosted Navigator staff data; however, Cru can no longer provide MPDX to non-Cru missionaries. We have spent many months researching alternatives that would make the transition to a new platform as simple and painless as possible, including field testing with a group of staff. Conclusion: We are partnering with Solertiae, a reliable company who has created an exact replica of MPDX called Partner Essentials to give you an easy transition to a new platform and the very best user experience.
We apologize if this causes you alarm. We have a comprehensive plan and commitment to support you in this transition. We prepared a communication plan that would have rolled out next week, but we are informing you now and in this way, because some of you were made aware of the change externally.
When Partner Essentials launches in mid-April, it will be completely identical to MPDX in functionality. If there’s anything that looks different, it’s just the logo! Partner Essentials will store your data, provide customer service, and even offer new features down the road.
Partner Essentials will cost $9 per month. We are doing everything possible to keep this fee as low as possible so staff can afford to use the platform to maintain healthy ministry partner relationships and funding.
If you decide to use Partner Essentials, subscription information is now available here.
When Partner Essentials launches mid-April, subscribers will be able to access it through their NavOffice hub. You’ll log in to NavOffice using your single sign-on username and password, click on Partner Essentials from the hub, and be able to access your ministry partner data.
Please refer to this list of FAQs below for more information.
FAQs
Cru has hosted MPDX and ministry partner data for years, but they have recently chosen not to offer the platform to non-Cru missionaries. This is due mostly to the insurance liability of storing data for myriad non-profits, including The Navigators. To clarify, there have not been any data breeches whatsoever.
You must first subscribe to Partner Essentials through the NavOffice store. Instructions for how to sign up are here. Then when PE launches mid-April, subscribers will be able to access Partner Essentials through their NavOffice hub. You’ll log in to NavOffice using your single sign-on username and password, click on Partner Essentials from the hub, and be able to access your ministry partner data.
If you choose not to use Partner Essentials, your ministry partner data will remain dormant within Partner Essentials after the data migration unless you subscribe.
Yes. Partner Essentials will be the only ministry partner management platform that will sync with our donor management system. TntConnect will not sync with Partner Essentials nor our donor management system.
Additional support is available by emailing gethelp@solertiaelabs.com or visiting gethelp.solertiaelabs.com.
No. We recommend using Partner Essentials, because it is the only platform that we sync with our donor management system (i.e. SFC) , giving you an up-to-date and accurate picture of your giving information, including your ministry partner contact information. TntConnect is not synced with our donor management system.
We believe Partner Essentials is a great investment to maintain ministry partner communication and funding. However, if the monthly fee is a concern, please contact mpd@navigators.org. While we cannot cover monthly fees for staff, we can give you a plan and individualized guidance to help you fully fund your ministry—including administrative costs like Partner Essentials.
Yes. CARM has approved Solertiae’s cybersecurity. Read Solertiae’s privacy policy at
After extensive research, staff input, and testing, we concluded Partner Essentials would be the best platform for our staff. It’s secure, and it’s identical to MPDX. It also offers a single sign on.
We’re also excited that Partner Essentials offers a help center! Any time you have questions or need help, just contact Partner Essentials (gethelp@solertiaelabs.com or gethelp.solertiaelabs.com), and they will help you one-on-one…and quickly!
Each month an automated process will withdraw $9 from your cost center. This transaction will show in the “Withdrawals” section of your Nav Account in SFC.
Everything you need to know about Partner Essentials can be found on this page. Additionally, all you need to do is subscribe to Partner Essentials using the instructions posted on our NavWeekly here. The Navigators will be taking care of your data transfer from MPDX to PE, so no need to worry about that.
Yes. It will be available soon to download and use on Apple or Android devices.
When PE launches mid-April, you’ll log into your NavOffice using your Nav ID single sign-on credentials. Once in, there will be an app on your screen called “Partner Essentials” that you can click on just like any of the other apps in there you’re used to seeing and accessing. From there, you’ll be able to access Partner Essentials.
Your monthly charge will be withdrawn from your account on the day you originally subscribed of each month. However, if you subscribed prior to the launch of PE, you will not be charged until the day it launches.
Yes. The data transfer will include everything that was on your MPDX account prior to the transfer date, including any notes you added.
No. The Navigators is automatically transferring all MPDX user data over to Partner Essentials for you. And our donor management system will continue to sync with Partner Essentials like it did with MPDX. You can disregard this email Cru sent, as it was a bit confusing on that part of things. That email is more important to follow if you’re not planning to subscribe and use Partner Essentials – in which case you would need to follow their steps to export your data.
If you use TntConnect, you probably received an email on October 9 inviting you to continue using their service. Please disregard that email—especially because some of its information is inaccurate for Navigator staff. The Navigators recommends using Partner Essentials. We have no data connection from our donor management system (i.e. SFC) to TntConnect.
We understand this change to MPDX may feel sudden and disheartening. We care about you and your ministry of partner development. The MPD team and the Partner Essentials team will do everything we can to support you through this platform transition.
Contact mpd@navigators.org with questions or comments.
