Partner Essentials/MPDX
MPDX is becoming Partner Essentials. Subscribe now to start using when it launches.
For years, Cru has generously provided the MPDX platform and hosted Navigator staff data; however, Cru will no longer provide MPDX to non-Cru missionaries. We have spent many months researching alternatives that would make the transition to a new platform as simple and painless as possible, including field testing with a group of staff. Conclusion: We are partnering with Solertiae, a reliable company who has created an exact replica of MPDX called Partner Essentials, to give you an easy transition to a new platform and the best user experience.
We apologize if this causes you alarm. Yet, we have a comprehensive plan and commitment to support you in this transition.
Partner Essentials will be completely identical to MPDX in functionality. If anything’s different, it’s just the logo! Partner Essentials will store your data, provide customer service, and offer new features down the road.
Partner Essentials will cost $9 per month. We are doing everything possible to keep this fee as low as possible so staff can afford to use the platform to maintain healthy ministry partner relationships and funding.
If you decide to use Partner Essentials, find subscription information here.
When Partner Essentials launches, subscribers will access it through their NavOffice hub. You’ll log in to NavOffice using your single sign-on username and password, click on Partner Essentials from the hub, and access your ministry partner data.
Please refer to the FAQs below for more information.
FAQs
Cru has hosted MPDX and ministry partner data for years, but they have recently chosen not to offer the platform to non-Cru missionaries. This is due mostly to the insurance liability of storing data for myriad non-profits, including The Navigators. To clarify, there have not been any data breaches whatsoever.
You must first subscribe to Partner Essentials through the NavOffice store. See sign-up instructions here. When Partner Essentials launches, subscribers will access it through their NavOffice hub. You’ll log in to NavOffice using your single sign-on username and password, click on Partner Essentials from the hub, and access your ministry partner data.
If you choose not to use Partner Essentials, your ministry partner data will remain dormant within Partner Essentials after the data migration unless you subscribe.
Yes. Partner Essentials will be the only ministry partner management platform that will sync with our donor management system. TntConnect will not sync with Partner Essentials nor our donor management system.
Additional support is available by emailing gethelp@solertiaelabs.com or visiting gethelp.solertiaelabs.com.
No. We recommend using Partner Essentials, because it is the only platform we sync with our donor management system (SFC), giving you an up-to-date and accurate picture of your giving information, including your ministry partner contact information. TntConnect is not synced with our donor management system.
Partner Essentials is a great investment to maintain ministry partner communication and funding. However, if the monthly fee is a concern, please contact mpd@navigators.org. While we cannot cover monthly fees for staff, we can give you a plan and individualized guidance to help you fully fund your ministry—including administrative costs like Partner Essentials.
Yes. CARM has approved Solertiae’s cybersecurity. Read Solertiae’s privacy policy at
After extensive research, staff input, and testing, we concluded Partner Essentials would be the best platform for our staff. It’s secure, and it’s identical to MPDX. It also offers a single sign on.
We’re also excited that Partner Essentials offers a help center! Any time you have questions or need help, contact Partner Essentials (gethelp@solertiaelabs.com or gethelp.solertiaelabs.com), and they will help you one-on-one…and quickly!
Each month an automated process will withdraw $9 from your cost center. This transaction will show in the “Withdrawals” section of your Nav account in SFC.
Everything you need to know about Partner Essentials can be found on this page. Additionally, all you need to do is subscribe to Partner Essentials using the instructions here. The Navigators will transfer your data from MPDX to Partner Essentials.
Yes. It will be available soon to download and use on Apple or Android devices.
When Partner Essentials launches, you’ll log into NavOffice using your Nav ID single sign-on credentials. You’ll then see the Partner Essentials app. Click on it just like any other app you use.
The monthly charge will be withdrawn from your account on the day you originally subscribed of each month. However, if you subscribed prior to the launch of Partner Essentials, you will not be charged until the day it launches.
Yes. The data transfer will include everything that was in your MPDX account prior to the transfer date, including any notes you added.
No. The Navigators will transfer all MPDX user data to Partner Essentials for you. Our donor management system will continue to sync with Partner Essentials like it did with MPDX. You can disregard the email Cru sent, which caused confusion about transferring data. However, that email is important to follow if you’re not planning to subscribe and use Partner Essentials – in which case you should follow their steps to export your data.
If you use TntConnect, you probably received an email on October 9, 2023 inviting you to continue using their service. Please disregard that email—especially because some of its information is inaccurate for Navigator staff. The Navigators recommends using Partner Essentials. We have no data connection from our donor management system (SFC) to TntConnect.
We understand the change to Partner Essentials may feel sudden and disheartening. We care about you and your ministry of partner development. The MPD team and the Partner Essentials team will do everything we can to support you through this platform transition.
Contact mpd@navigators.org with questions or comments.
